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Rock Auto - Automated Customer Service
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Post Rock Auto - Automated Customer Service 
From what I read here, I know some of you already have an estranged relationship with RockAuto, well it appears that over time things did not get any better. It used to be that in the past you were able to get a live person to talk to you in case it was needed, now there is no such thing any more.

If your RockAuto order has a problem, good luck to you, try the FAQ page ???‎

Just something to consider if you are about to buy some expensive part from them.

I think I will still use them‎, but only if I can't get the same part elsewhere.

...

By the way, in the past I have used Summit Racing countless times and they messed up on the packaging countless times as well. They must have some real geniuses in their shipping department, who pack heavy items ‎with fragile ones in one box and does not care to use anything to prevent the parts from moving during shipping. I brought this up with them more than once and their standard answer was that they do everything right and it must be the shipper. So while I know many people favor Sumit Racing here (and that is how I got hooked with them to begin with), they have their demons as well. The worse part to me is that their denial of responsibility and their refusal to check on their own staff. 

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Agreed. Shipping people are considered low on the totem pole (it's just boxes and tape) and are paid that way. It's no wonder they don't care. At a manufacturer where I worked, the "packers' were paid the same as everyone else and their work was QC'd - not to mention if an item was returned due to shipping damage they were "surveyed" to figure out what happened and how to prevent it from happening again.

At a retailer though, I doubt there is any consideration for QC. With margins so thin, they use use single layer corrugated board (never say cardboard!), cheap packing and cheap labor. And I bet they just check the "insure for 100.00 for less" box with the shipper and let it ride.

In other words, it's not their problem to solve, it's the shippers and yours.

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Considering it's paid with a credit card, it's between them and the shipper. Screw me once on a sale and I dispute the charge with the credit company. I don't care if you blacklist me, I'm not going to be back anyway. RockAuto and CarID are on my list of do not use and it's an actual list I check before buying stuff. I sometimes use their sites to get part numbers, then order elsewhere.

RockAuto shipped me some Chinese knockoff parts in OEM boxes, then gave me crap on the return. CarID gave me a bunch of crap over an incorrect address in their system, plus sent me a cowl induction hood for my mother's truck that looked like it had been walked on and dropped on its nose. They gave me a huge hassle on the return, even though I refused delivery for damage upon arrival. I ordered another from Summit and it arrived more or less undamaged, for the same price, before the first one was refunded.

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Speeder wrote:
...then order elsewhere.
But where? I got screwed by other places too. Amazon has a great return policy, which is in most cases no questions asked, but I just can't get everything from them. So who else is good these days?

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