F.A.Q.s

Ordering
Returns
Upgrades
Customer Support

Ordering:

Please make sure that when you place an order from our website that you are ordering the correct unit for your engine type.

Returns:

Tuner Re-flash/Upgrades:

Please fill out the appropriate form for all warranty and non-warranty returns. All returns must have a return form. Please download, print and fill out the appropriate form and send it with your downloader.

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Warranty Return Form | Non-Warranty Return Form

 

Product Return Policy:

A 20% restocking fee for all cancelations and returns. No returns after 30 days. No credit or refund on parts if the packaging has been open or installed. Customer is responsible for any and all shipping charges.


Any package refused or non-deliverable due to a bad address provided by you is subject to a 20% restocking fee and shipping charges. If you want the package re-delivered to you then you will be responsible for the additional shipping and handling.


All returns must first be authorized by management at PPE. Call 714.985.4825 M-F 8am to 6pm PST for return merchandise authorization (RMA). Packages without RMA numbers will be refused and sent back to sender, at his/hers expense.
Some parts may require additional testing and/or evaluation for credit or refund.

 

Parts Un-Expectable for Return:
No returns on any electrical parts.
No return on special order items.

 

This statement may not include all information applicable to all circumstances; if you have any questions not covered in this statement then please contact us.

Core Return Form

Please download and print out the form. Mail everything listed in the form to the address provided on the form. All returns must have a return form included.

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Core Return Form

Upgrades:

If you would like to upgrade your current Duramax or Dodge Xcelerator, please download, print and fill out the Xcelerator Upgrade Form and send it with your downloader.

Xcelerator Upgrade Form

Customer Support:

Please fill out the form on our contact page or call Customer Support at (714) 985-4825.


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